Returns and Claims

1. In which situations you will use the procedure

Refund - withdrawal from the contract

• The goods do not suit you and you wish to return them.

Complaints

• The goods have been damaged in transit.
• Something was missing from the shipment.
• You want to claim the goods within the warranty period.

2. What you can expect

• Return shipping is always free.
• You have 60 days to withdraw from the contract with us.
• Complaints are handled promptly, within 30 days of receipt at the latest.
• If you withdraw from the contract, we will refund your money within 14 days.

3. How to do it

• To request a refund or claim, please submit your request via the online forms below.
• Pack the goods well to avoid damage during transport.
• Choose your return method (you can find the options in here) and send the goods to us.
• We will keep you informed about the status of the processing.

Please complete the online form to request a return or claim:

Choose your return method

Collection by DPD courier or drop-off at a DPD Pickup point

• Order your return collection online here.
• A courier will deliver the shipping label upon pick-up at the address.
• When dropping off at a DPD delivery point, please stick the label on the package, which you will receive by email after filling in Forms.

By carrier of choice

• Please send us a receipt for shipping to info@kulina.ie we'll reimburse you for the transport costs.
• Send the package by any transporter to the following address:
  
  KULINA Group a.s.
  Warehouse complex VOLTA REAL
  Strojírenská 259/16
  155 21 Prague - Zličín
  Czech Republic

Oversized products over 30 kg/60 cm

• Contact our customer service team:
  
  info@kulina.ie